Frequently Asked Questions
How do I get to the Isle of Wight?
There is various ways travel to the Isle of Wight either with your car or as a foot passenger. If you wish to come by car you can take a ferry from Portsmouth to Fishbourne, Southampton to Cowes and Lymington to Yarmouth. Alternatively you can cross the Solent as a foot passenger on the catamaran from Southampton to Cowes and from Portsmouth Harbour station to Ryde (this meets the London train). Lastly you can travel as a foot passenger on a hovercraft from Southsea, Portsmouth. We can help you with ferry bookings if required.
How do I pay for my holiday?
You can pay for your holiday by sending a cheque, by bank transfer or by making a credit/debit card payment. You will be asked for a deposit of 30% of the total rental price to secure the property and then you will be asked for the balance of your holiday together with your security deposit 8 weeks before your arrival date.
Where do I get my keys from?
Most of our properties have a key safe which we will give you the number for before arrival. However for those properties which do not have a key safe and the owner does not meet and greet you at the property we can arrange alternative key collection for you.
Do I have to bring my own linen?
Most of our houses provide linen and towels for you. All the beds will be made up for you on your arrival. None of our houses provide beach towels, so if you wish to swim in the sea please bring your own towels for the beach.
What is a security deposit?
A security deposit is an agreed amount of money which is held against your account. It is returnable on your departure once the property has been checked by one of our staff. It is in case of any damage or excessive cleaning required on your departure from the property.
What time do I arrive and leave?
You can arrive at any time after 3pm on the date of arrival and you will need to leave the property by 10am on the departure day. Please note that this is very important during peak holiday times but we are a little more flexible out of season and with prior arrangement. It doesn’t do any harm to ask and we will always facilitate a flexible arrival time or departure where possible.
What can I do on the Isle of Wight?
The Island is a wonderful place for a holiday and offers a huge variety of things to do from enjoying the beautiful beaches, visitor attractions to visiting historic houses. We have recommended a selection for you to visit on this website.
Can you recommend any babysitters?
We do have contact details for babysitters that have come highly recommended from both Islanders and holiday makers. Please contact the office with your requirements and we will match you with the best person to fit your requirements.
Can I bring my pet (dog)?
Many of our owners are very happy for you to bring your pet(s) but it is always best to ask just in case there are any additional restrictions with the property. We are unable to allow cats to stay in any of our properties.
Would you be able to arrange catering or additional cleaning?
We do have the some great contacts on the Island, with regards to catering, please contact the office with your requirements and we will provide you with a suitable person for your needs. The same goes for cleaning, if you require additional help throughout your stay, please contact the office and we will arrange a housekeeper to help.
What if something does not work or breaks while I am at the property?
If you have a problem at the property, please feel free to ring us on the emergency numbers we have provided on your holiday information paperwork. We will initially endeavour to help you on the phone but if necessary we will come out to the property or send someone to assist you (depending on the nature of the call out – there may be a small charge).
Staying in an older style property?
Older properties are full of character, especially the ones that are well over 100 years old, built long before damp-proofing and cavity wall insulation. This may mean a couple of things are needed, such as leaving a window open for the air to circulate or using moisture catcher boxes around the property to catch any excess moisture. This is to prevent condensation; however as with old houses the odd damp or moisture patch can appear in a property due to the nature of the materials that it is built from. Staying in an older property is very different to staying in a newly built property, therefore we advise against taking elderly, babies or people susceptible to damp to an older property. Older style houses will have a different smell to a newly built property, this part of the property character
Where can I do my shopping?
You should find a few basic items on your arrival at the property but you will need to get your own grocery supplies – we can help you with grocery shopping to ensure it is at the property for your arrival and we can also arrange special requests if pre-booked.
Can I bring an extra last minute guest?
At the time of booking we ask for details of guests, however we do understand that sometimes this can change and there is no administration charge to make a simple change to your booking like this. We would prefer you to ask us if you can have an extra guest for a night so that we can add the person’s details to your booking. This is purely for insurance and fire safety reasons in case of an emergency to know who is staying at the property at any one time.
What happens if I need to cancel my holiday?
We strongly advise you at the time of booking to take out some travel insurance to cover this eventuality. However if you cancel you holiday 8 weeks or before your arrival date, you will only lose your deposit. If you cancel within the 8 weeks and we are able to relet the property we will return your balance but not your deposit. However if we cannot re let the property you will forfeit the total cost of the holiday. Your security deposit would be returned to you. There is a small admin fee if you do have to cancel.